Ordering & Tracking:-

How do I check the status of my order?

Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven’t received any updates, please get in touch with our Customer Care immediately. Give us a call on 08510029200 (Toll Free) or drop us an email at care@jneepan.com

 

How can I track my shipped Order?

An email is sent to you after the Order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package.

 

How will I know if order is placed successfully?

You will receive an email confirmation from Neepan.com once your Order is successfully placed. This mail will have all the details related to your order.

 

Why did I receive a partial Order?

In some instances, there could be an item in your Order that may have failed our Quality Check(QC), which is done prior to dispatch, and don’t have an alternate QC passed item.  In such an event you may be sent that part of the Order that is available in stock. Be assured that we will make every attempt to procure the product/s unless cancelled by you.

 

In case we are unable to fulfill your purchase we will refund you all the payments made towards that item.