What is My Account?
We've made it easy for you to view and update your account and orders any time through "My Account". "My Account" allows you complete control over your transactions at NEEPAN. You can manage/edit all your personal data like address, phone numbers, email-id,change your password,track the status of your orders.
How do I know my order has been confirmed?
Once your payment has been successfully made, your order is processed internally (and immediately). NEEPAN will send a confirmation mail for your order, to the email address associated with your NEEPAN order/account. In this mail you will be provided with a unique Order ID (eg. OD01202130213) for your reference with our customer service team, a listing of the item/s you have ordered and an expected time of delivery.
Is it possible to order a product that is 'Out of Stock'?
Unfortunately, we do not have these products available for sale, but please use the "Notify Me" feature and we will let you know once it is available for sale at NEEPAN.
Shopping :- Why are there varying prices for the same titled book?
NEEPAN offers various editions of the same titled book. Some editions might be collector's first/earlier prints. Some editions might be hardcover, while some might be paperback - as mentioned on the product page. Some editions might be re-published/printed within India, while some editions may be imported. We mention the various editions and alternative prices available for a particular title on the respective product pages under 'Other Editions'.
Is it necessary to have a NEEPAN account to shop?
While it is not necessary to have a NEEPAN account to shop and purchase items, it is certainly recommended to have one. You can shop by providing just your email ID.
What do I need to know before getting an order gift wrapped?
  1. Additional amount of Rs. 30/- will be charged for gift wrapping an order.
  2. Cash-on-Delivery will not be available for a gift wrapped order.
  3. No invoice will be sent if the gift wrapped order contains books.
  4. For all articles (other than books), we are obliged to include the invoice, for logistical, legal and octroi/tax reasons.
  5. The larger articles such as televisions, refrigerators, microwave ovens, etc will not be gift wrapped.
Payments :- How do I make a payment for a NEEPAN purchase?
NEEPAN offers multiple methods to make payments for your order :
  • Credit Cards (including American Express cards) & Debit Cards (including Maestro cards),
  • Net Banking (covering 44 banks),
  • E-Gift Voucher,
  • NEEPAN and our trusted payment gateway partners use secure encryption technology to protect your card information at all times.
How do I pay using a Credit card?
We accept Debit cards of all banks in India. To pay using your Debit card, you will need to enter your Debit card number, Card expiry date (optional for Maestro cards), 3 digit CVV number (optional for Maestro cards) on NEEPAN. You will then be redirected to your Bank's page for entering your online password (issued to you by your Bank) to complete the payment.
Is it safe to use my Credit/Debit card on NEEPAN?
Yes, shopping at NEEPAN is 100% safe:
  • All Credit card and Debit card payments on NEEPAN are processed through secure and trusted payment gateways managed by leading Indian banks. NEEPAN uses latest 256-bit encryption technology to protect your card information while securely transmitting it to the Banks for processing the payment.
  • Furthermore, the Banks ask you to enter an online password (also known as 3D Secure password) which acts as an additional layer of security for your card transaction. This 3D Secure password is not printed anywhere on the card and is known only to you, giving you the added assurance that only you can use your card to make purchases on the Internet. This makes your online transaction on NEEPAN extremely safe and secure.
  • You can be assured that NEEPAN offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.
What is a 3D Secure password?
3D Secure is a free security service by VISA and MasterCard in partnership with card issuing Banks to secure your online Credit/Debit card transactions through the use of an additional password. This additional password is called 3D Secure password. The 3D Secure service is is also known as Verified by VISA and Mastercard SecureCode.
How can I get the 3D Secure password for my Credit/Debit card?
You can register for the 3D Secure password for your Credit/Debit card by visiting your Bank’s website. The registration links for some of the Banks has been provided below for your easy reference
Gift Voucher:-Buying / Gifting An e-Gift Voucher
Enter the amount for the eGift Voucher you'd like to purchase then click "Proceed To Pay". The sidebar will now have the payment options. You can pay by Credit Card / Debit Card / ATM Card / Netbanking. Proceed to pay through your preferred choice, or if you need to make any changes to the value, you can always click "Edit" to modify it. Once you have completed the checkout process, you will receive an email containing the eGift Voucher details.
How Do I Pay By An e-Gift Voucher?
Simple!Go to www.NEEPAN.com and select the items you want to purchase. When you are ready to checkout, click "Proceed To Pay", the same as our regular checkout. Select the "Pay By eGift Voucher" Option. Enter your 16-digit Voucher Number and the corresponding 6-digit PIN number when prompted. If the amount of your eGift Voucher doesn't cover your order total, you will be prompted to select an additional payment method. IMPORTANT: Funds will be deducted from your eGift Voucher at the time you place your order. In case of any adjustment or cancellation at a later stage, we will (re)issue funds as credit to your Voucher.
Does my e-Gift Voucher Expire?
All eGift Vouchers will expire 1 year from their date of creation.
What Terms & Conditions Apply To e-Gift Vouchers?
The NEEPAN com e-Gift Voucher (“e-GV”) can only be redeemed on the NEEPAN.com website.
e-GVs cannot be used to purchase other e-GVs.
One or more e-GVs can be redeemed against an order. e-GVs can also be clubbed with applicable NEEPAN.com promotional codes.
If the order value exceeds the e-GV amount, the balance must be paid by Credit Card / Debit Card / Internet Banking / ATM Card.
If the order value is less than the amount of the e-GV, the outstanding balance (after deduction of order value) will reflect under e-GV balance in the My Account section.
e-GVs and unused portions of e-GVs expire 1 year from the date of issue.
e-GVs cannot be redeemed for Cash or Credit BUT ARE transferable.
NEEPAN.com is not responsible if an e-GV is lost, stolen or used without permission.
You can combine and use a maximum of 3 e-Gift Vouchers per order.
Order Status:-How do I check the current status of my orders?
You can review the status and other information of all your orders,whether pending or fulfilled, that you have placed with NEEPAN.com. To check the status of your pending orders, click on the “My Account” link in the top right of any page on our store. This will take you to your My Account page, where you can click on the “My Orders” link to view the status of all orders.
To view the status of a specific order, click on the “Order Number”. After your order is shipped out from our warehouse, we will send you a mail with the shipping details.
What do the different order status mean ?
Payment Pending Authorization : Your order has been logged and we are waiting for authorization from the payment gateway.
Payment Authorized, Order under Processing : We have received authorization from the payment gateway and are processing your order.
Order Shipped : Your order has been shipped out of our warehouse and is on its way to your delivery location.
Order Canceled : The order was canceled.
When and how can I cancel an order ?
You can cancel your order before it reaches the "Order shipped" state. You can do so by sending us an email via our Contact Us Form with the order number.
Shipping:-Are Electronics (Mobiles, Gaming Consoles, Cameras, Laptops, Personal & Health Care Products) purchased online covered by warranty?
All Electronics sold on NEEPAN are sourced from Indian suppliers authorized by the Manufacturer. They come with Generelly one or as Specified Manufacturer's warranty & are serviceable at the corresponding brand's Authorized Service Center(s) in India, unless specified otherwise.
For Mobile Accessories, the supplied accessories inside the box have 6 months manufacturer warranty.
All Electronics (Mobiles, Gaming Consoles, Cameras, Laptops, Personal & Health Care Products) are covered by free insurance coverage against theft and damage during transit.
What is the estimated delivery time?
The estimated time of delivery is mentioned on every page. It may differ from one item to another. Please read below for an explanation of delivery estimates:
Mentioned as 3 days delivery time: These items will also be mentioned as "In Stock". For all areas serviced by reputed couriers the delivery time will be 3 business days. For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location. Business days exclude public holidays and sundays.
Mentioned as more than 3 days delivery time: We procure and ship the items within the time specified on the item details page. Some items have to be imported from outside India. These items are mentioned sometimes as "Imported" on the item details page and can take 10 or more days to reach you. You can always rest assured that you will receive your order within the time specified.
Permanently Discontinued:This product is no longer available on NEEPAN because it's obsolete and/or production for it has been discontinued.
With every order, you will receive an email containing the details of the order placed by you. Once we ship the item(s), you will receive another email containing the shipping details.
How will the delivery be done?
We process all deliveries through reputed couriers.
If there is no courier service available in your area, we will ship your non-electronics items ( i.e. except Mobiles, Gaming Consoles, Cameras, Laptops) via Government Registered Bookpost or Speedpost. If your order contains an electronics item (Mobiles, Gaming Consoles, Cameras, Laptops) we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.
All Electronic Items are Insured for theft & damages during transit.
What about warranty and hidden costs (sales tax, octroi etc.)?
There are no extra taxes, hidden costs or additional shipping charges. The price mentioned on the website is the final price. What you see is what you pay. Our prices are all inclusive. All taxes are included with the list prices. Ortroi if applicable will have to be born by customer.
Why does the estimated delivery time vary from product to product?
Items which are labeled 'In Stock' on their respective product pages, are stocked in our various warehouses and usually takes 2-3 business days to reach our customers. Items which we will need to procure or import, are labeled 'Imported' on their respective product pages - the delivery of these items can vary between 2 and 4 weeks. Products which you can pre-book, and are labeled as 'Forthcoming' are dispatched on the release date of the particular product - release dates are mentioned on the product page.
Courier:-How are items packaged?
All items are carefully packaged at our warehouses - as to avoid any form of damage. We ensure the package is water proof with plastic wrap and fragile (electronic) items are safely secured with bubble wrap.
What should be done if I find my electronic product has been opened or tampered with upon delivery?
All electronic items are insured against theft and damages incurred during transit.
How can I track the delivery of my order?
All NEEPAN items are delivered through reputed courier partners (including our own internal courier service NEEPAN Logistics) - who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners.
What is the 15 Day Replacement Guarantee? How do I get a defective item, ordered on NEEPAN.com, replaced?
15 Day Replacement Guarantee:- All physical products sold on www.NEEPANcom are covered under our 15 Day Replacement Policy. Notify us of any manufacturing defects or product damages at the time of delivery or within 15 days from the date of delivery, and we will issue a brand new replacement to you at no extra cost. In order to get a defective item replaced:- Contact Customer Care via the or call us on 08510029200 as mail at care@neepan.com within 15 days from the date of delivery. The defective product or part will be recalled and a replacement will be shipped immediately.
Please note -
Replacement can be for the entire product or part(s) of the product subject to availability of the same with NEEPAN.com. Replacement is offered for the products sold by NEEPAN.com only.
How do I cancel an order on NEEPAN.com? Alternatively, how do I return a product ordered on NEEPAN ?
For outright cancellations by you :
  • If you cancel your order before your product has shipped, we will refund the entire amount.
  • If the cancellation is after your product has shipped, you can do one of the following :
  1. If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same.
  2. If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product. Please refer to the 30 Day Replacement Guarantee above.
Note
All Electronics are Insured against theft and damages incurred during transit. If you receive a package that is open or looks to have been tampered with, do not accept it. Contact NEEPAN Customer Care on 08510029200 as mail at care@neepan.com, and we will have the issue quickly resolved.
Following shall not be eligible for return or replacement
  1. Damages due to misuse of product.
  2. Incidental damage due to malfunctioning of product.
  3. Any consumable item which has been used or installed.
  4. Products with tampered or missing serial / UPC numbers.
  5. Digital products and services (Flyte music downloads).
  6. Any damage / defect which are not covered under the manufacturer's warranty.
  7. 7.Any product that is returned without all original packaging and accessories.
  8. Including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered.